Question 1

How securely is my data stored in Sei's systems?

Accepted Answer

We deploy our systems and models in the cloud within private VPCs. Each customer has isolated, sandboxed environments. We are PCI L1 and SOC2 Type 2 compliant with regular penetration testing.

Question 2

Can Sei incorporate my SOPs and guidelines?

Accepted Answer

Sei is designed with customisability at its core. Bring your own policies, guidelines and SOPs and the platform will adapt.

Question 3

How is Sei different from other Voice AI platforms?

Accepted Answer

Sei is built with a compliance-first approach and trained on consumer protection regulations with strict guardrails to ensure privacy and prevent leakage of sensitive information.

Question 4

How frequently are the compliance guidelines updated?

Accepted Answer

Our AI agents regularly monitor for regulatory changes and incorporate them. We can also monitor your policy changes dynamically and update the AI models.

Question 5

Does Sei AI integrate with the tools and platforms my company uses?

Accepted Answer

We integrate with payment processors, loan management systems and CCaaS software, and support custom integrations at onboarding.

Question 6

What is the level of support Sei provides?

Accepted Answer

We provide a dedicated account manager with a private Slack channel, email and call support backed by strict SLAs.

👉Our AI agents platform is now PCI DSS L1 certified!

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