Check out our demo at the FinovateFall 2024!

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Sei

AI-powered customer communications compliance

No more spot-checks. Get product insights and alerts on issues in real-time

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Chats, emails, calls. All covered

Mitigate risk with 100% compliance monitoring

Derive business insights based on customer feedback

Backed by

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Key Features

100% customer support, originations and sales communications monitoring

Sei's AI monitors emails, chats and calls and alerts on policy breaches

Bring your own policy. Our platform customises the models specifically for you

Our platform integrates with your tools to automatically ingest data

Monitor for Customer Satisfaction and Policy Adherence

Track customer complaints and grumbles and drive good customer outcomes

Setup policy checklists and monitor agent performance

Drive product decisions based on concrete customer feedback across 100% interactions

Automatic agent scorecards and coaching opportunities

Assign dynamic scores to different criteria and get customised scorecards for each customer conversation

Improve agent productivity with auto-populated summary and next steps

Sei's aggregated agent scorecards and feedback can help drive agent improvements

Real-time insights on policy breaches

Monitor agents to ensure they follow scripts and don't miss key disclosures

Classifications across 30+ compliance dimensions across complaints, financial advice, AML issues, etc.

Proactive monitoring for breaches that can result in regulatory violations or lawsuits

Built by professionals from

Amazon
Paypal
Wise
CloudKitchens
Deutsche Bank
Jio

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