Proactively monitor customer complaints across channels
Understand the voice of the customer and drive product decisions based on customer feedback
Chats, emails, calls. All covered
Track complaints across CFPB, Trustpilot, BBB, app store and play store reviews
Derive business insights based on customer feedback
Backed by
Combinator
Key Features
Understand painful customer experiences from qualitative metrics
Sei's advanced AI categorises and scores customer feedback, complaints and grumbles
Bring your own tags and classifications. Our AI is smart enough to classify or add new labels as needed
Understand the impact of issues using our severity scores
Unified platform for internal and external sources
Track customer complaints across support channels like calls, emails anc chats
Analyse complains across external channels like BBB, CFPB, Trustpilot and app store reviews
Unified reporting to drill down on customer pain-points and drive product changes
Context-aware. Lower false positives
Say good-bye to long lists of lexicons. Welcome to the new world of context-aware AI
Sei's models use the entire history of a conversation to flag issues, resulting in fewer false positives
Redact PII and sensitive information without losing context
Alerts and Reporting
Setup alerts to get notified on customer escalations
Prevent complaints before they escalate with our automatic labels and severity scores
Track complaints week over week and correlate with new product launches
Built by professionals from
