VOICE AGENTS
Handle every borrower call with built-in compliance
Outbound and inbound voice agents for collections, customer support, and lead qualification. Trained on FDCPA, TCPA, UDAAP — not just scripted.
Integrate
Connect to your dialer, CRM, and servicing system in days. Genesys, RingCentral, Twilio, Salesforce, ICE supported out of the box.
Converse
Agents handle the conversation end-to-end with built-in compliance guardrails — verification, payments, due-date changes, hardships.
Act
Actions execute downstream: trigger payments, update balance, create ticket, warm transfer to human agent with full context and call summary.
- Trained on FDCPA, TCPA, UDAAP and CFPB enforcement actions
- Handles verification, payments, due-date changes end-to-end
- Warm transfer to human agents with full conversation context
DOCUMENT INTELLIGENCE
Underwrite loans in hours, not weeks
Extract, validate, and clear conditions against Fannie Mae, Freddie Mac, and HUD guidelines — including your overlays.
Ingest
Pay stubs, tax returns, bank statements, and non-standard layouts — categorized and assembled by agentic OCR.
Validate
Income calculation, asset verification, and discrepancy detection against Fannie, Freddie, HUD guidelines and your overlays.
Clear
Conditions cleared automatically with full audit trail and source-document citations. Discrepancies flagged for borrower follow-up.
- Handles non-standard document layouts with agentic OCR
- Customizable to your overlays and underwriting guidelines
- Full audit trail with citations to the originating document
CALL MONITORING & COMPLIANCE
100% audit coverage across every interaction
Score calls, emails, and chats against SOPs and regulations. No more 3% sampling — every interaction reviewed.
Ingest
Calls, emails, chats, and external review channels — CFPB, Trustpilot, BBB, app stores — into one unified record.
Score
Each interaction scored against compliance rules, company SOPs, and quality benchmarks across 30+ dimensions.
Surface
Violations, coaching opportunities, and complaint trends pushed to your team in real time with severity scoring.
- 100% coverage instead of 3% spot-checks
- Auto-generated agent scorecards and coaching recommendations
- Complaint tracking across CFPB, Trustpilot, BBB, app stores
INTEGRATIONS
Connects to your LOS, CRM, telephony, and support stack
Sei deploys in weeks, not months. Out-of-the-box integrations with the tools your operations team already uses.
UNIFIED WORKFLOWS
One platform. AI Agents for front and back-office operations. Unified operational system of record.
Voice, documents, and monitoring feed the same workflows — so a borrower call can trigger a document request, and a flagged compliance event can route back to the agent for coaching. Custom workflow builder included.
BOOK A DEMO
- Deploy in weeks, not months
- Trained on FDCPA, TCPA, TILA, UDAAP, and RESPA
- SOC 2 Type II and PCI DSS L1 certified
- Integrates with your LOS, CRM, and telephony