Chats, emails, calls. All covered
Mitigate risk with 100% compliance monitoring
Derive business insights based on customer feedback
Key Features for Seamless Compliance and CX Management
100% customer support, originations and sales communications monitoring
Sei's AI monitors emails, chats and calls and alerts on policy breaches
Bring your own policy. Our platform customises the models specifically for you
Our platform integrates with your tools to automatically ingest data
Monitor for Customer Satisfaction and Policy Adherence
Track customer complaints and grumbles and drive good customer outcomes
Setup policy checklists and monitor agent performance
Drive product decisions based on concrete customer feedback across 100% interactions
Automatic agent scorecards and coaching opportunities
Assign dynamic scores to different criteria and get customised scorecards for each customer conversation
Improve agent productivity with auto-populated summary and next steps
Sei's aggregated agent scorecards and feedback can help drive agent improvements
Real-time insights on policy breaches
Monitor agents to ensure they follow scripts and don't miss key disclosures
Classifications across 30+ compliance dimensions across complaints, financial advice, AML issues, etc.
Proactive monitoring for breaches that can result in regulatory violations or lawsuits
Watch our QA AI Agent
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Reach out for a personalised demo
Sei AI saves up to 70% in costs by automating manual repetitive workflows for CX, compliance, and operations teams, so you can grow faster.
