# 100% audit coverage across every interaction

*Call Monitoring*

> Score calls, emails, and chats against SOPs and regulations. No more 3% sampling — every interaction reviewed.

## How it works

1. **Ingest** — Calls, emails, chats, and external review channels — CFPB, Trustpilot, BBB, app stores — into one unified record.
2. **Score** — Each interaction scored against compliance rules, company SOPs, and quality benchmarks across 30+ dimensions.
3. **Surface** — Violations, coaching opportunities, and complaint trends pushed to your team in real time with severity scoring.

## What sets it apart

- 100% coverage instead of 3% spot-checks
- Auto-generated agent scorecards and coaching recommendations
- Complaint tracking across CFPB, Trustpilot, BBB, app stores

**100%** — compliance monitoring, with no sampling needed

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_Source: [https://www.seiright.com/platform/call-monitoring](https://www.seiright.com/platform/call-monitoring) · Sei AI_