# Sei integrates with your systems across modalities

*INTEGRATIONS*

> Whether it is APIs, file transfers, database connection, web interfaces, Sei sits on top of the systems you already run.

## Loan origination systems

Your system of record stays your system of record. Sei works above it and writes its results back in, so nothing is re-keyed and nothing is migrated.

| System | Direction | What moves |
| --- | --- | --- |
| ICE Encompass | Reads and writes back | Reads the loan file and document package; writes back findings, cleared conditions and calculated income. |
| Calyx | Reads and writes back | Reads the loan file and document package; writes back findings, cleared conditions and calculated income. |
| MeridianLink | Reads and writes back | Reads the loan file and document package; writes back findings, cleared conditions and calculated income. |

## Point of sale

The borrower-facing application stays yours. Sei hands off into it rather than competing with it.

| System | Direction | What moves |
| --- | --- | --- |
| Your existing POS | Sei writes | A qualified borrower is handed off into the point-of-sale they apply in, with what the agent captured on the call. Tell us which one you run and we will tell you exactly how it connects. |

## CRM and calendars

Where the lead arrives and where the appointment has to land. This is the pair that makes speed-to-lead work at all.

| System | Direction | What moves |
| --- | --- | --- |
| Salesforce | Reads and writes back | A new web-form lead triggers an outbound call within seconds; the qualified outcome and booked appointment are written back to the record. |
| Velocify | Reads and writes back | A new web-form lead triggers an outbound call within seconds; the qualified outcome and booked appointment are written back to the record. |
| HubSpot | Reads and writes back | A new web-form lead triggers an outbound call within seconds; the qualified outcome and booked appointment are written back to the record. |
| Loan officer calendars | Reads and writes back | Reads each loan officer’s real availability and books into an open slot during the call, so the borrower rings off with an appointment rather than a callback promise. |

## Telephony and contact center

Sei answers and places calls through the stack you already run. No rip-and-replace, and no second phone system.

| System | Direction | What moves |
| --- | --- | --- |
| Genesys | Reads and writes back | Takes inbound calls and places outbound ones on your existing numbers and queues, and hands a live call to your team with a summary attached. |
| RingCentral | Reads and writes back | Takes inbound calls and places outbound ones on your existing numbers and queues, and hands a live call to your team with a summary attached. |
| Twilio | Reads and writes back | Takes inbound calls and places outbound ones on your existing numbers and queues, and hands a live call to your team with a summary attached. |

## Support desk

Calls are not the only regulated conversation you have. Email and chat are scored against the same rulebook.

| System | Direction | What moves |
| --- | --- | --- |
| Zendesk | Sei reads | Email and chat threads are pulled in and scored against your SOPs and the regulations, with the violating moment cited. |
| Intercom | Sei reads | Email and chat threads are pulled in and scored against your SOPs and the regulations, with the violating moment cited. |

## Complaint channels

The places your borrowers complain where you are not looking. Read-only by nature — these are public records and regulator portals.

| System | Direction | What moves |
| --- | --- | --- |
| CFPB Consumer Response | Sei reads | Complaints filed against you are pulled in, categorized and trended alongside the ones raised on your own calls. |
| Trustpilot | Sei reads | Public reviews are pulled in and categorized into the same issue taxonomy as everything else. |
| Better Business Bureau | Sei reads | Public complaints are pulled in and categorized into the same issue taxonomy as everything else. |
| App Store and Play Store | Sei reads | App reviews are pulled in, so a servicing or product issue surfaces as a trend before it becomes a formal complaint. |

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_Source: [https://seiright.com/integrations](https://seiright.com/integrations) · Sei AI_