# Payoffs Manager

*For Servicers · Quotes, good-through dates and the release clock*

> An AI payoffs desk that takes the request at any hour, prepares the quote from the file, answers the follow-up call and tracks the lien release clock.

Payoff quote preparation, good-through dates, and the lien release clock after the loan pays off.

**Replaces** — The payoff request sitting in an inbox.

**Unlocks** — A quote out the same day, and a release clock that starts when it should.

## What the Payoffs Manager does

- Takes the payoff request, from the borrower, the closing agent or the broker, at any hour
- Prepares the quote from the loan documents and the payment history — principal, interest to date, fees and the good-through date
- Answers the follow-up call about what is in the figure, which is most of the volume
- Tracks the release clock after payoff, because the penalty for missing it is statutory and varies by state

## Where it stops

A quote is prepared for your team to release. Anything it cannot evidence from the file — a disputed fee, an unusual payoff — is escalated to a human.

## No published study yet

Bring us a payoff request and the file behind it. You will see the desk’s quote beside the one you issued, and where the two differ.

## What it runs on

- /platform/voice-agents
- /platform/document-intelligence

---

_Source: [https://seiright.com/for-servicers/payoffs-manager](https://seiright.com/for-servicers/payoffs-manager) · Sei AI_