# Escrow Manager

*For Servicers · Analysis, shortages, and the explanation that is borrower-friendly*

> An AI escrow desk that reads the tax and insurance documents, runs the annual analysis, and answers the borrower call about why the payment moved.

Annual escrow analysis, shortage and surplus, and the explanation the borrower actually calls about.

**Replaces** — The escrow call queue every January.

**Unlocks** — An analysis the borrower understands the first time they read it.

## What the Escrow Manager does

- Reads the tax bills and insurance declarations behind each loan, including the ones that arrive as an image
- Runs the annual analysis and works out shortage, surplus and the new payment
- Checks the result against the escrow rules and the cushion limit before anything goes to a borrower
- Answers the call that follows — why the payment moved, what changed, and what the options are

## Where it stops

A figure it cannot reconcile to a document stops and goes to your escrow team named, with the bill it read and the number it expected.

## No published study yet

Bring us a set of analysis files and the calls that followed them. You will hear which line of your own analysis the borrower rang up to ask about, and what the desk says when they do.

## What it runs on

- /platform/document-intelligence
- /platform/voice-agents

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_Source: [https://seiright.com/for-servicers/escrow-manager](https://seiright.com/for-servicers/escrow-manager) · Sei AI_