# Compliance Manager

*For Servicers · Every servicing call and letter scored*

> AI call monitoring for servicing conduct: every call and letter scored against Regulation X, Regulation F, FDCPA, TCPA and UDAAP, cited to the timestamp.

Scores every servicing call and letter against Regulation X, Regulation F, TCPA, FDCPA, UDAAP and your own SOPs.

**Replaces** — The sampled review and the finding found at exam.

**Unlocks** — The findings with the exact timestamp in the call attached.

## What the Compliance Manager does

- Scores every servicing and collections interaction — servicing conduct, so Reg X, Reg F, FDCPA, TCPA and UDAAP
- Cites the violating moment to its timestamp, with a scorecard per agent
- Checks the letter as well as the call, because a Reg X acknowledgement is a written obligation
- Trends complaints from the CFPB Consumer Response portal, calls and the public channels, so a pattern surfaces before an exam finds it

## Where it stops

It scores and evidences. The manager is given detailed insights on the team's performance

## No published study yet

Send us a month of servicing calls and letters. You will find out what your own month scores against Reg X, Reg F, FDCPA, TCPA and UDAAP, with the moment behind every finding.

## What it runs on

- /platform/call-monitoring

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_Source: [https://seiright.com/for-servicers/compliance-manager](https://seiright.com/for-servicers/compliance-manager) · Sei AI_