# Collections Agent

*For Servicers · Early-stage delinquency, compliant with Reg F and TCPA*

> An AI collections desk for early-stage delinquency: contact, arrangements and promise-to-pay under FDCPA, Regulation F and TCPA, with every call scored.

Contact, arrangements and promise-to-pay on early-stage delinquency, under FDCPA, Reg F and TCPA.

**Replaces** — The dialler campaign and the followups that are open.

**Unlocks** — Every early-stage borrower reached inside the rules, and an arrangement made on the first conversation.

## What the Collections Agent does

- Reaches every delinquent borrower rather than the top of a list, at the hours the rules allow
- Respects Regulation F — the seven-in-seven call frequency limit and the limited-content message
- Takes the arrangement and the promise-to-pay, and follows up on the one that was missed
- Captures a hardship the moment a borrower mentions one, rather than routing them to call back

## Where it stops

A borrower in hardship, in bankruptcy, represented by counsel, or asking for a person is out of its remit — it stops and warm-transfers with the conversation so far attached.

## No published study yet

Watch the desk work an early-stage queue against your own rules — the Regulation F frequency limits, the TCPA hours and the scripts you already use. You will find out where your scripts and the rulebook disagree.

## What it runs on

- /platform/voice-agents

---

_Source: [https://seiright.com/for-servicers/collections-agent](https://seiright.com/for-servicers/collections-agent) · Sei AI_