# AI that automates every manual workflow

*Servicing*

> Eight AI desks for mortgage servicing: boarding, escrow, collections, default management, loss mitigation, claims, payoffs and servicing-conduct compliance.

Eight agents, in lifecycle order — boarding and escrow on the performing path, collections through claims on the default path, payoffs at the exit, and conduct across all of it.

## The eight desks

| Desk | Owns | Replaces | Unlocks |
| --- | --- | --- | --- |
| [Loan Boarding Agent](/for-servicers/loan-boarding-agent) | Reads the transfer file, reconciles it against the loan documents behind it, and isolates what does not agree. | The boarding defect nobody finds until the borrower communications happens later. | A transfer that boards clean, and a mapping defect found before the first statement goes out. |
| [Escrow Manager](/for-servicers/escrow-manager) | Annual escrow analysis, shortage and surplus, and the explanation the borrower actually calls about. | The escrow call queue every January. | An analysis the borrower understands the first time they read it. |
| [Collections Agent](/for-servicers/collections-agent) | Contact, arrangements and promise-to-pay on early-stage delinquency, under FDCPA, Reg F and TCPA. | The dialler campaign and the followups that are open. | Every early-stage borrower reached inside the rules, and an arrangement made on the first conversation. |
| [Default Management Desk](/for-servicers/default-management-desk) | Referral packages, timeline tracking and investor reporting through the default path — including the milestones that carry a penalty when they slip. | The timeline milestone found after it was missed. | A default book where the next milestone is visible before it comes due. |
| [Loss Mitigation Agent](/for-servicers/loss-mitigation-agent) | Package intake and completeness, evaluation against investor waterfalls, and the Regulation X timelines. | The package that remains incomplete while a Reg X clock ran. | A borrower evaluated inside the clock, on a package that was complete when it landed. |
| [Claims Analyst](/for-servicers/claims-analyst) | Reconciles the document package behind each claim into a view a specialist verifies — so FHA, VA, USDA and MI claims file complete, on time and without curtailment. | The specialist reading a hundred-page package by hand. | A claim filed complete and on time, with the specialist verifying rather than reading. |
| [Payoffs Manager](/for-servicers/payoffs-manager) | Payoff quote preparation, good-through dates, and the lien release clock after the loan pays off. | The payoff request sitting in an inbox. | A quote out the same day, and a release clock that starts when it should. |
| [Compliance Manager](/for-servicers/compliance-manager) | Scores every servicing call and letter against Regulation X, Regulation F, TCPA, FDCPA, UDAAP and your own SOPs. | The sampled review and the finding found at exam. | The findings with the exact timestamp in the call attached. |

## What they run on

- **Loan Boarding Agent** — document-intelligence
- **Escrow Manager** — document-intelligence, voice-agents
- **Collections Agent** — voice-agents
- **Default Management Desk** — document-intelligence
- **Loss Mitigation Agent** — document-intelligence, voice-agents
- **Claims Analyst** — document-intelligence
- **Payoffs Manager** — voice-agents, document-intelligence
- **Compliance Manager** — call-monitoring

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_Source: [https://seiright.com/for-servicers](https://seiright.com/for-servicers) · Sei AI_