# Compliance Agent

*For Lenders · Every loan-officer call scored, none sampled*

> Every loan-officer call scored against TILA, RESPA, TRID, ECOA and Fair Housing, cited to the timestamp.

Scores every loan-officer call against TILA, RESPA, TRID, ECOA, Fair Housing and UDAAP, with no sampling.

**Replaces** — The two percent call review, missed flagging of critical issues and the coaching that never happens.

**Unlocks** — All calls, emails and text messages audited, issues identified and categorised early and coaching that happens immediately.

## What the Compliance Agent does

- Scores every loan-officer call, email and chat — origination conduct, so TILA, RESPA, TRID, ECOA, Fair Housing and UDAAP
- Cites the violating moment to its timestamp rather than describing it
- Keeps a scorecard per originator, so coaching is about a specific call
- Trends complaints from the CFPB Consumer Response portal, customer communications and the public channels, so a pattern surfaces before an examiner finds it

## Where it stops

It scores and evidences; it does not discipline. A finding goes to your compliance lead with the recording, the timestamp and the rule.

## Proof

Better Mortgage retires manual spot-checks on loan officer calls and clears its audit backlog with Sei.

- **1,000+** — calls audited per month
- **4×** — analyst productivity
- **0%** — Sampling & Manual review rate

Full study: /case-study/sei-x-ny-mortgage-lender

## What it runs on

- /platform/call-monitoring

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_Source: [https://seiright.com/for-lenders/compliance-agent](https://seiright.com/for-lenders/compliance-agent) · Sei AI_